Privacy Policy

This Privacy Policy describes how Steady Sigma (“we”, “us”, “our”) collects, uses, and shares information when you use Steady Sigma – HVAC Lead Assist (the “Service”). We are committed to protecting your privacy and handling your data responsibly.

Steady Sigma

HVAC Lead Assist

Information We Collect

1. Contact Information

We collect your business name, contact name, email address, phone number, and location when you submit a request for beta access or otherwise interact with the Service.

2. Technical Data

We automatically collect technical data such as IP address, browser type, device information, and usage patterns to improve service performance and security.

3. Email Data (with your consent)

The Service connects to your authorized email account (Gmail or Google Workspace) to send and receive messages on your behalf. We only access the messages necessary to perform automated replies and reply detection.

How We Use Your Information?

We use your data to:

  • Provide and maintain the Service

  • Send automated lead replies and follow-up messages

  • Detect customer responses to stop automation

  • Communicate with you about updates, support, and billing

  • Monitor and analyze usage to improve the Service

Email Access and Security:

Steady Sigma does not store your email login credentials. Email access is facilitated via secure OAuth tokens granted by you. We only request the minimum scopes required to operate (e.g., sending emails, reading message metadata). You can revoke this access at any time through your Google account settings.

Sharing Your Information:

We do not sell or share your personal data with third parties except:

  • With service providers who help us operate the Service (e.g., hosting)

  • If required by law

  • In connection with a business merger or sale (with notice to users)

Data Retention:

We retain your information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights:

You may request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data

  • Revocation of email access tokens

Security:

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no security system is impenetrable.

Cookies and Tracking:

Our website uses cookies and tracking technologies for analytics and functional purposes (e.g., Google Analytics). You can manage cookie preferences in your browser settings.

Children’s Privacy:

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Changes to Privacy Policy:

We may update this policy. We will notify users of changes via email or a notice on the website.

Contact:

If you have questions about this Privacy Policy, contact:

Steady Sigma

Email: sigmasteady@gmail.com